1. Delete your whole account
Email us from the address you use to sign in. We check it is really you, then delete the account.
- Send one email to hello@epicureandigitalconsultants.com with the subject Delete my Wedwell account. No reason needed.
- We confirm it is you. Within 3 working days we reply to the same address with a one-time confirmation link. If you share the plan with a partner, we tell them the account is closing.
- Deletion runs. Your account and plan go to a 14-day recovery bin, then are removed for good. We email you when it is complete, within one month of your request at the latest.
Changed your mind? Reply to our confirmation email within the 14 days and we restore everything.
2. What is deleted and what is kept
| Deleted | Kept, and why |
|---|---|
| Your account, sign-in sessions and preferences; your wedding plan (steps, cards, tasks, notes, run sheet, seating, risks, budget); your guest list including every guest's dietary and access information; supplier details, packs and pack links; photos, videos, files and documents; Our Story; messages; helper invitations. | A purchase record for each package or add-on you bought (date, amount, order reference, the name and email on the order), kept for 6 years after the end of the financial year because UK tax law requires it. Security audit entries that record that a deletion happened, with no plan content. Anything under a legal hold, which we would tell you about. |
Purchases made through Google Play also appear in your Google account's order history, which Google controls.
3. Delete some data without closing your account
You can remove individual pieces of your plan and keep using Wedwell.
| What | How |
|---|---|
| A guest or household | Open the guest in the app and choose Remove. Their seat, meal choice and any dietary or access information are removed with them. Deleted guests sit in the recovery bin for 30 days in case of a slip, then are gone. |
| A guest's dietary or access needs | The guest can clear them from their own RSVP link at any time. As the couple, you can also ask us to clear them by email. |
| Photos, files, quotes, receipts, Our Story entries | Open the item and choose Delete. Recovery bin, then gone for good. |
| A supplier and their pack | Remove the supplier in the app. Their pack link stops working immediately. |
| A helper's access | Remove them from the Team page. They lose access immediately; the plan stays with you. |
| Consent for AI help | Switch it off in Settings. Nothing further is sent, and we delete the request logs within 30 days. |
| Marketing emails | Switch off in Settings or use the link at the bottom of any marketing email. |
| Anything else, or if you cannot find it | Email hello@epicureandigitalconsultants.com and tell us what to remove. We confirm within 3 working days and complete within one month. |
4. You are a guest or supplier, not an account holder
You can ask the couple to remove you, or email hello@epicureandigitalconsultants.com with the couple's names and the email or link you received. We remove your details, tell the couple a guest or supplier record was removed, and never share who asked.
5. Take a copy first
Every account can export its plan at any time, free or paid, from the Export step in the After section of the app. If you would rather we send it, ask in your deletion email and we include a download link with the confirmation.
More on how we handle data: Wedwell privacy notice.